LACK OF PROPER CUSTOMER SERVICE

Absa's customer care is so slow to reply to a complaint via there website yet on this platform, the reply is almost instantaneous. Anyways here goes my story, I was allocated a credit limit increase subject to affordability, so I went ahead and gave out me expenses etc. which probably left me with an excess of 7k give or take. My limit increase was declined based on affordability. Firstly if your system/consultant did the calculations properly, one would have noticed that I have sufficient available funds. I have an excellent credit profile and haven't defaulted to date. I am paying extra into my bond account, I have a few unit trusts so I cannot understand the reason/s. I am a loyal client, I have my credit card, cheque account, bond, insurance and retirement annuity yet they ignore this as well. My entire history is with them and Absa know that I pay my bills on time every time. And the credit limit increase is only 19k. I am trying my level best to remain an Absa client and they are indirectly pushing me to move to FNB.