Lack of professionalism

The reason for my complain is lack sufficient information/presentation when I opened the business account ABSA Pretoria North in March 2025. The business consultant by name Enoch Moagi. The consultant failed to perform his duties by giving me a presentation on different types of account package the Bank offers which I believe it should be a standard procedure when a client comes to open an account. The consultant only took my company details and opened an account without giving a presentation on the type of account the Bank offers without proper presentation.

In the month of April my account accumulated over R700 on bank charges which I didn't know or have knowledge as how can Bank charges accumulate to that amount. I reached out to the consultant so that he clarify, still he failed to give sufficient information.

I have sent emails to dispute the Bank charges accumulated without my knowledge to the consultant and he ignores my email. He has not reach out to provide with proper presentation till to date, so that I can choose the type of account that will suit my business, even after I shown my dissatisfaction with the level of service he has given me.

I'm not happy as this matter is not resolved by the Bank. I have highlighted my dissatisfaction with the bank and asked them to reimbursed me for failure to do their job, till to date they've not contacted me for further discussion and also to give sufficient information/presentation on the different options they have on business account.

My details are as follows: Company name: Lehakoe Group Director: Thabiso Matemane