LACK of OWNERSHIP TO GET RESOLVED. ABSA VAF LOST MY CAR PAPERS

I paid off my car in 2020. I then requested the papers to be sent to ABSA Edeglen. I didn't get to pick up the papers. In July 2023, I called ABSA VAF to ask them for my papers. They told me that the papers would be sent to ABSA Longbeach. It would take 10 working days and they would notify me. Today is many many working days later. No one has come notified me. Today I called. ABSA VAF say that ABSA Edenglen didn't sent the papers to them. I then called ABSA Edenglen, the Lady Anja says they sent the papers back. No one of these people take ownership to try and get this resolved. They expect me to use my resources to sort out the internal operational issues. The staff are disengaged, there is a clear lack of communication as neither party is willing to pick up a telephone to sort out their internal inefficiencies, but expect the client her paid for a service to do their jobs. I just want my car papers, I don't care how they do it. These staff are expecting me to sort this out. HOW? I don't know how ABSA works.