Lack of Ownership - NEED SOLUTION

I was called by Alleta fm Alberton Branch to discuss my Investment account. She then proceeded to inform me that I qualify for 'NO Fees' on my cheque without leaving a balance in it. (at the moment I need to leave an amount to enjoy 'No fees\ She advised me to go to Brackenhurst to get them to make the change. I did this and explaied to Gertrude what I had been told. Without them checking what I had already they made this change. I asked them to confirm my benefits stayed as is. Gertrude then told me that I NO LONGER had a Platinum account therefore did not have the benefits. I immediately told her to change the detail back to what it was as I was not prepared to let these go and it had never been said that I would no longer be a Platinum client . she said she could not do this and the only option was to open a new account that would cost me R149 per mth. This was referred to Adri the manager and has now been conferred that ABSA will NOT put me back to what i had. I DO NOT accept this and if necessary will go to the media with this. I will def close all accounts - I am SO angry that I was not given all detail about this change and MORE angry that I i am being told it is"