Lack of Loyalty and wasting client's time

On Tuesday 7th July I went to Absa San Ridge to open a business account and I was told that it's only available on few branches and by appointment. The consultant there put me on the phone with the call center to book an appointment. The closest available date and time was at Sandton city branch. I was given the Ref. number \***"and the person to meet \""Anita\"" and the appointment was for the 8th July at 13h30. <br> <br> I got to Absa Sandton as confirmed and I was told Anita is running 20 minutes late. I was sitting there with nobody to attend to me for the past 40 minutes. After that I expressed that I was not happy and I have to leave"