lack of knowdlege for the staff who are lazy to do their job

Good day I have receive bad service at Absa alberton voortrekker since I have been using cheque acc with them, the is the consulted who laired to me which is I understand as it can happen ,but the is no one who is willing to help me to resolve the matter at the absa branch ,the is a debit order that is being goingon on my acc for more than a year that I don't know that I went to the absa branch just after it happen last year and I was advised is the money that have to be debited for my cheque acc for 99.00 from Naedo tracked Sagewise,and this name is similar with the one that absa use on my debit order ,yesterday I wanted to report this matter as ***** that is being goingon on my acc but nobody was willing to help me to do so ,as when I phone absa enquiry department they only gave me the name of the company and they transfer my call to ***** department ,which ***** department confirmed the won't be able to help me I have to call inquiry department ,I was advised about dispute form and stop payment which is when I was on the teller I ask if I can be assisted to stop the debit order and to get my money from the company that I don't know ,the form had to be completed after I struggled a lot on the phone as the absa complain department ask me they would like to speak to someone from the branch that is when I get the dispute form and stop payment process which is I don't even know the process how long is going to take how is going to help me 'I got email from email which was sent yesterday that I don't even understand

another change I had it was for my personal loan that my monthly instalment was reduced without me knowing which I got wrong advise from absa consulted