Lack of interest in assisting with home loan

Over 2 weeks ago I had app**** for an extension on my home loan.<br> I had to phoned in over 18 times until I eventually was given the consultants name (Durlen) who was assigned my application. <br> I was assured that the process should take 48 hours to review - and now over 2 weeks later I still do not have an answer. <br> I have also sent more than 20 emails with all the details required from me and still get the generic response \Dear Client - thank you for your email"- no answer to date. <br> Besides having incorrectly captured my information detailing income and expenses resulting in further delays - no follow up calls were made.<br> I have subsequently sent all my details to FNB - who have approved this loan and further will now allow me to transfer my existing bond. <br> Not only have they conducted a house valuation"