Lack of Information

I app**** for a credit card. No information was given to me in terms of the repayment options. So I assumed that there will be a Debit Order from my bank account since that is the most convenient way to pay back for the credit card. On the 17th of March I got a call that the account is in arrears, so I told that lady am expecting ABSA to start debiting my account as of the 25th of March, she then told me that I am supposed to go to a branch to activate a debit order. I was never informed of this; I would have activated the Debit Order while I was in your Midrand Branch if I had known. She told me of the different repayment options, she never told me that if I pay via EFT the payment the payment would take 3 working days to reflect. I'm so inconvenienced by ABSA as they never give full information. This is treatment is in contravention with the TCF outcomes & I will now suffer a bad credit record because of ABSA. I cannot get another bank statement & incur more banking fees & then go to your branch just to activate a debit order. On the 17th of March I logged a formal complaint on the ABSA website; no one has responded to my complaint till today