Lack of good service

I am very disappointed with the "no service at all" I received from ABSA Randfontein (Village Square) on Saturday 3/07/2021. I first went to ABSA Tambotie Mall, I saw a notice placed on the door to say they are temporarily closed due to COVID-19 and should go to ABSA in Village Square. I got at the branch in Village Square at around10:15am. As I took my place on the que, the woman in front of me tells me the que was cut off at 10:00am and they are no longer taking in "Clients". I went to Crystell George( I hope I am saying the name correctly) an employee of ABSA Bank who was scanning her on time clients to ask her what was going on. She didn't hesitate to tell me not to que because the line has already been cut off. To my utmost surprise she said to me that is how they operate because they close at 11:00am.I looked at their Banking Operating hours it says 8:00 if not 8:30 until 11:00 am for Saturdays. I felt crushed and devastated to the total inconvenience I was faced with at that time, I needed money to run off my funeral errands and someone from the Bank tells me they cut off the que at 10:00am yet there is no notice of that on their door to say "whoever wants to be helped should be at the branch before 10:00am to avoid cut off". We know that there is COVID, even so we need better treatment from our banks. I work for a bank, never do we cut off people before operating hours end, I visit shops, never was I was cut off before their operating hours end. Being informed is better than being played for a fool.

This is so disgusting about the behavior of employees and off their strategy of wanting to knock off early. Many Clients there were so upset and inconvenienced, that the other couple said they even came on Friday but were cut off an hour before half past 3pm. This is ridiculous service we getting from ABSA, write a notice on your doors and send us messages to say you do not allow customers in your premises an hour before closing time. This clearly shows no one is concerned about me "a client" but rather the employees. Cut the que at 11:00am or make us aware of how you operate and stop playing us for fools. I will be sending more complaints should this not be rectified.