Lack of feedback / Unacceptable Service

On the 28 September I called ABSA Homeloans requesting a copy of my Bond Agreement advising them how urgent it is and that I am going through a divorce.<br> On the 29 September I get an email from Moses Mogane stating that \Documents destroyed see letter attached."Which the letter stated the same. I then rep**** to Moses Mogane \""Thank you for getting back to me. I am shocked to hear this - how come is a document of this nature not kept in a fire proof place? I really need this document for legal purposes as I am in the initial stages of a divorce and my Attorney requires it for the claim. I am hoping that you will be able to then shed some light on some details with regards to this Bond Account:\"" and I made mention of some information that I required. <br> On the 30 September I again get a reply from Moses Mogane stating \""Copies destroyed see letter attached\"".. the obvious that I already knew and no answer to my previous email whereby I requested further information.<br> On the 1 October I again send Moses Mogane an email requesting \""I require a duplicate or a dummy agreement of the one that you signed for us to understand the relationship...\"" Another email was sent 2 October and no reply"""