CC
Corne C
1 reviews | Active since May 2016
14 Apr 2020, 13:00
Lack of feedback is not how to draw in customers
I am not receiving any feedback from my homeloan consultant on my application. I know we are in lockdown, but some communication with timelines will be great
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Absa's replyOfficial
14 Apr 2020, 13:37Dear Corne
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically
Kind regards,
Lebogang Mashiane
Group Customer Care
Absa's reply14 Apr 2020, 13:37
Official
Dear Corne
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically
Kind regards,
Lebogang Mashiane
Group Customer Care