Lack of feedback from ABSA

Good day I have been an ABSA Platinum Client since 2009. I used their credit card facility with no problems from either sides. In November 2020 I app**** for ABSA vehicle finance and it was approved with no delay. I went on pension on 31 October 2021 and made provision as best I could for the months of the payout waiting period. On 24 December I made an online overdraft application with ABSA, Ref [A1W-731-CTQ-019]. ABSA states that applicants would receive feedback within 5 working days. I however kept on receiving emails i.e. to resubmit last 3 months payslips etc. Every time such an email mentions a new reference numbers, being: C***, C***1, C***2, C***4 and C***9. I have also sent my own enquiring emails and made numerous calls. On 08 January 2022 I called once again and spoke to Ms Maggie Phuti, what a friendly, patient and helpful person. A star worker that could unfortunately not assist me as my case was allocated to another consultant. Ms Phuti undertook to bring my issue, including the 5 reference numbers mentioned above, under the attention of "my consultant's" supervisor. According to ABSA's promises on their online applications to clients, the client would receive feedback within five {5} working days. It has NOW been fourteen {14} working days without ANY response from ABSA. I doubt that the amount of my OD application is too high as it is barely half of my credit card limit. According to the SANLAM Credit Dashboard my rating is 92%, "very low risk".

I am really disappointed AND becoming STRESSED now as I have to pay my normal monthly expenses by month-end, and am seriously cash strapped.

I trust that this review would receive the attention it deserves.