Lack of feedback
I have been waiting for feedback for my funding application - I received one email confirming receipt but nothing else after that. It has been a month. If I have not been approved, common curtesy is to advise me that I am unsuccessful. The banker is not responding my mails. It's all silence. Please update me.
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Absa's replyOfficial
07 Apr 2021, 15:22Dear Nompumelelo
Thank you for bringing this matter to our attention. Kindly provide us with the details of the banker who has been assisting you and the e-mail communication between the two of you to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate and provide you with feedback timeously.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Thank you for bringing this matter to our attention. Kindly provide us with the details of the banker who has been assisting you and the e-mail communication between the two of you to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate and provide you with feedback timeously.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Absa's reply07 Apr 2021, 15:22
Official
Dear Nompumelelo
Thank you for bringing this matter to our attention. Kindly provide us with the details of the banker who has been assisting you and the e-mail communication between the two of you to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate and provide you with feedback timeously.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Thank you for bringing this matter to our attention. Kindly provide us with the details of the banker who has been assisting you and the e-mail communication between the two of you to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate and provide you with feedback timeously.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management