LACK OF FEEDBACK ATROCIOUS!!

I lodged a complaint on Monday, 10th of February 2020 (Ref Number: C-***2) and was informed via email that I will receive feedback from an ABSA consultant within 8 business hours. Today (Wednesday, 12th of February 2020) has officially been more than 16 business hours! I have yet to hear from a ABSA consultant via email or telephone. 2020 has made me realise why ABSA is the rated as the most complained about Bank in SA. Let me see how long I need to wait till a consultant makes contact with me.