LACK OF EMPATHY FOR SENIOR CITIZENS

My mum receives her pension electronically into her ABSA account. She suddenly was not able to transact via the ATM on her account due to the bank blocking her transactions until she updated her FICA status. No warning beforehand either to update it or her banking will be halted.<br> You people are totally uncompassionate and unempathetic. She does not have the luxury of running to you whenever you decide to impose your restrictions. <br> In fact, think about the customer before you go ahead and restrict access to the customer's own accounts and money . <br> <br> That is a total disservice. Perhaps you can come up with better ways of ensuring compliance without treating your customers, especially your senior customers, so disrespectfully.