Lack of effectiveness

I opened a cheque account with absa, after a few months unauthorized debit orders went off my account. I went into Absa who then blocked the debit orders from my account, unfortunately, it kept popping up . After countless calls to Absa as well as people who are debiting my account the branch manager at ABSA Letsitele suggested that I open a new account and therefore once the first month on new account has passed, she would close old account. Please note that I have paid 100's of rands because of these charges.

So now I had new account I went back to Absa to inform them that the account is still being debited, the manager and a consultant, therefore, then, fixed account by putting through journals. At the time when I went there the manager were on leave and she informed consultant that she would close account when she returned.

So then my mind were at ease.. After all my banking app showed a zero balance on this account. Now out of the blue two months ago absa phones me and tell me I owe them almost R3000 for this account. I said to them its impossible as this account is closed.

This account were never closed by the manager!!!

I explained to legal department that I could send them the proof of manager saying that she will close as I have all correspondence on email.

I have send Absa the proof of above yet nothing has been done. I have also been to the manager at this branch showing her that their legal department harasses me now, she said she would sort above out and get back to me.

Im frustrated!

I have not heard a word from her.

Absa has been my bank for years but this experience have driven me now to close all my account, due to above.