Lack of customer service regarding missing money

Why is it that I continually complain about my money that was transferred from an Absa account into a Standard Bank account that NEVER reflected and no one is willing to assist? What kind of pathetic bank takes and keeps a person's money instead of transferring it as per the instruction of the account holder?<br> This is a fight I have been fighting since April 2014 - does Absa aim to be known as a bank that keeps people's money? Are you a company of *******? I just want to be clear. My husband and I have both spoken to numerous people who claim that they are assisting us, only to never hear from them again.<br> If this situation is not dealt with, I will have to take further legal action.