RL
Ruan L
1 reviews | Active since Aug 2024
06 Aug 2024, 11:26
Lack of Customer service delivery
I have a credit card with ABSA and last week I got an offer to increase my credit limit. I entered all my details and did my affordability to which I received an email from ABSA saying my limit increase has been approved and I must submit my documents. I have sent them my documents on 3 occasions over the last 3 -4 days with absolutely no communication back. Just an automated mail to say "please send documents" This is very unprofessional and annoying
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Replies (2)RL
Ruan L's updateReviewer Update
07 Aug 2024, 14:15After all the follow ups and submission of documents again, ABSA is coming back to inform me that the system is not generating and it will take 5-7 days to fix.
This could all have been prevented is someone did the job they were supposed to do a week ago. We all pay costs every month and on time but this is how customers get treated! This is ridiculous!
This could all have been prevented is someone did the job they were supposed to do a week ago. We all pay costs every month and on time but this is how customers get treated! This is ridiculous!
RL
Ruan L's update07 Aug 2024, 14:15
Reviewer Update
After all the follow ups and submission of documents again, ABSA is coming back to inform me that the system is not generating and it will take 5-7 days to fix.
This could all have been prevented is someone did the job they were supposed to do a week ago. We all pay costs every month and on time but this is how customers get treated! This is ridiculous!
This could all have been prevented is someone did the job they were supposed to do a week ago. We all pay costs every month and on time but this is how customers get treated! This is ridiculous!
RL
Ruan L's updateReviewer Update
07 Aug 2024, 15:17As above mentioned "ABSA rep****" LIES! No reply...
RL
Ruan L's update07 Aug 2024, 15:17
Reviewer Update
As above mentioned "ABSA rep****" LIES! No reply...