Lack of customer service

We have been homeowners since 1991 and have paid for home-owners insurance all these years. We have had 2 claims for geysers and that is all. I electric gate motor has now broken and we put in a claim. Absa appointed a service provider who came to inspect the motor. They then sent the report to Absa for attention. More than I week later I call Absa to find our what the hold up is to be informed that they claim as been rejected. No one at Absa calls or sends a message to inform us. Meanwhile our vehicles are standing behind a gate that cannot lock and our vehicle insurance (thankfully not with Absa) requires vehicles to be behind locked gate. Thanks for letting us know Absa - just wonder when you will inform us. We will be taking our home owners insurance elsewhere thank you. Disgusted how loyal clients are treated.