1 reviews | Active since May 2010
Lack of Customer Service
<p>I have been trying for over a month now to get hold of an account statement for a client of mine.</p> <p> </p> <p>I am acting on behalf of this client in a professional capacity with the required Power of Attorney, but absa simply refuse to assist me in this regard. I have more than enough e-mail proof to back my statement that absa is totally and utterly insufficient.</p> <p> </p> <p>How hard can it be to release and forward me a statement seeing as I have authority to act on behalf of the person's whose statement is requested.</p> <p> </p> <p>Thanks to absa's unwillingless to assist I cannot provide my client with the support needed and business came to a halt. Thanks for this absa. One can always rely on you for dissapointment.</p>
Dear Customer
Thank you for bringing this matter to our attention.
i have noticed that a case manager Laylha Bhula has e-mailed you on the 24 May 2017 16:23 to request the client's details as the power of attorney was not attached to the initial complaint, kindly provide the case manger with the required information for her to assist you.
Regards
Claudette
Dear Customer
Thank you for bringing this matter to our attention.
i have noticed that a case manager Laylha Bhula has e-mailed you on the 24 May 2017 16:23 to request the client's details as the power of attorney was not attached to the initial complaint, kindly provide the case manger with the required information for her to assist you.
Regards
Claudette
Coinsidently I rep**** to that e-mail on 25 May 2017 at 12:06PM with the Power of Attorney requested.
Check your records and solve this query asap as the delay is simply unacceptable.
Coinsidently I rep**** to that e-mail on 25 May 2017 at 12:06PM with the Power of Attorney requested.
Check your records and solve this query asap as the delay is simply unacceptable.