Lack of Customer Focus

Having been a Private Bank Customer since the inception of this Bank, I contacted my Private Banker of many years, early in 2021, only to be advised that she had left the employee of the Bank. The Bank had not advised me of this but eventually sent me contact details of a replacement. He only fulfilled this roll for a few weeks, I was not advised of this but only found out when seeking assistance from him. A new Banker was appointed, with whom I communicated by email on two occasions with queries. The first took several weeks to receive an answer, by which time the question was no longer relevant and the second was only read when I called one week later to enquire of progress. I asked for a line manager to call me on the matter, no call was received, I then contacted my local ABSA branch and requested the local Private Bank line manager to contact me. This did happen some days later and I spoke with the newly appointed representative of the Private Bank who committed to contact me the following week when visiting my area. This never happened. It is my understanding from their advertising and correspondence received from ABSA Private Bank that they have moved to a more virtual model in order to provide efficient customer focused service..... REALLY? I still have no Private Banker!!!!