Lack of Communication/Service

I made an EFT payment to Absa on 23/06/2018 using the pre-loaded banking details on my FNB app. I called Absa to confirm if they have received the payment and was advised the only payment received was the debit order deducted 25/06/2018. I called FNB to try and reverse the payment and was advised to call Absa and ask for the reversal to be done from their bucket account. I called and was given e-mail address ********** to send my query and I did. I received a request to send my proof of payment and I did. There has been no acknowledgement of the proof of payment or what is to happen next. I was on the phone for 45min being passed from one person to the next and no one was able to assist me. I asked for Aziza van der Merwe and was told there is no one by that name at Absa although the request for my proof of payment came from her. Is there someone who can assist me? I need to know if you have located the payment of R 3 630.42 made into your A b s a V e h i c l e A n d A s s e t F i n a n c e on 23/06/2018? Also I called on 07/08 and requested a statement which I still haven't received refer to ********** 2