Lack of Communication!!!SABOTAGE OUTRIGHT DISRESPECT!!!

Dear ABSA Bank, please and I plead with you could someone who is knowledgeable with homeloan processes and procedures please give me a call. I have 2 bonds with ABSA , due to the impact that Covid had to my household I made an arrangement in February to have the arrears on both both capitalised and both bonds be extended to 30 years. All was agreed or as I thought.

I’m now receiving calls that my 1 bond is in arrears, upon calling Absa and being sent from agent to agent I’m told that only 1 is pending capitalisations and the other is with legal. I have sent an email for the lady who responded with the arrangement, she has not responded. No communication has been sent to me, no statement has come through my email.

Please can someone who can assist in rectifying the status , I need someone who can give me an understanding of where miscommunication happened so that we can put this matter to rest.

How does 2 arrangements by the same bond holder that were made on same day go in different directions and no one at ABSA communicates with me?

Help. Help. Help URGENTLY!!! Regards, Thato