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kG
katelen G

1 reviews | Active since Jan 2022

04 Jul 2023, 14:40

Lack of communication Disgusting service No Refund or even a portion but you at fault ??

My account has been inactive for 4 years and funds was returned to me but with the incorrect banking details which went to my Absa account and I wasn't aware that the account was still active till funds went into it and a huge portion was taken out for bank charges. when I called in and laid a compliant I was told .We apologise if there was any confusion or lack of communication regarding the status of your account. As per our internal policies, inactive accounts do not automatically get closed after a specific period. We understand that you were expecting a closure or notification if the account remained inactive for a prolonged time, and we apologize for any inconvenience caused by this oversight. How can you apologize for no communication and take a big amount and state you cannot refund me . this makes no sense therefore I left the bank and was not aware the account is still active look at this response Thank you for sharing your concerns regarding the administration fee and the lack of communication about the status of your account. We understand your frustration and apologise for any inconvenience caused. What nonsense but you cannot refund even a portion of the money .

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Replies (17)
kG
katelen G's update04 Jul 2023, 16:32
Reviewer Update
2136 bank charges for an account I didn't know as still opened till I received a payment what nonsense this is Please look into this ABSA HOW CAN YOU ROB A CLIENT WITH SO MUCH BANK CHARGES THAT TO FOR AN ACCOUNT THAT WAS INACTIVE
Absa
Absa's reply04 Jul 2023, 16:37
Official
Dear katelen Govender
 
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.  
 
The reference number to your complaint is C-***7
 
Kind regards,
Group Customer Care
Rezona Louw
kG
katelen G's update06 Jul 2023, 10:47
Reviewer Update
Good day
Please note your manager from the Tongaat branch called me who was so one track minded in the situation, R2136 is not a small amount to take of someone who had no idea the account was opened further to that she kept saying the onus is on me to update information but you as a bank in the last 4 to 5 years apparently sent a letter in 2021 during covid times, how sure am I that the letter even got sent? . It clearly showed in the managers skills she has no customer service as she told me before even checking with her regional manager that a refund will not be done. then what frustrates me more is she advised she will call me back with feedback today she called once at 8:34 and Im also working so I missed the call but she didn't callback .I had to call her back and in her rude tone said no refund can be done she made calls and this cannot be done how sure am I that she even called anyone as she only tried calling me once clearly this shows the lack of communication from this branch and all they doing now is covering they tracks form robbing me of my money as I mentioned to them at least look into the matter and give me a portion back .
Absa
Absa's reply06 Jul 2023, 11:55
Official
Dear katelen Govender
 
Thank you for your posting.

We will provide you with feedback by close of business today.
 
Kind regards,
Group Customer Care
Rezona Louw
kG
katelen G's update06 Jul 2023, 15:09
Reviewer Update
Rezona Louw

You closed the query with this nonsense
We note that regular statements were sent to you every month. Where was it sent if the account was not active for 17 months ????? no contact or sms just a letter in covid times which could have been done on your system to suite your benefit of taking my money

We therefore confirm that your refund request was reviewed and the bank remains with the decline of the refund.

Please accept our sincere apology for any inconvenience caused. What nonsense

Based on the above our office considers the matter resolved and will be closing the file.

How can you close off a query when I'm stating to you I had no idea the account was still opened further to this Absa acknowledged the account was dormat Very Very Disappointing and Disgusting how you take away money and then turn things around to site the bank
Absa
Absa's reply06 Jul 2023, 15:46
Official
Dear katelen Govender
 
Thank you for your posting.

Please refer to our email sent to your personal email address.
 
Kind regards,
Group Customer Care
Rezona Louw
kG
katelen G's update06 Jul 2023, 16:05
Reviewer Update
What email as the above response was from your email sent showing your 2 attachments which makes no sense at all clearly someone forgot to do they Job right and I have to suffer they action of you not even wanting to reimburse a portion of the bank charges how does one know they account is still open when the account as not been used in the past 4 years as no funds was put in or taken out you clearly not understanding my frustration and the fact that the Tongaat manager couldn't even keep to simply call back speaks volumes about your service and communication skills
Absa
Absa's reply07 Jul 2023, 13:26
Official
Dear katelen Govender
 
Thank you for your posting.

Please refer to our email sent to your personal email address.
 
Kind regards,
Group Customer Care
Rezona Louw
kG
katelen G's update07 Jul 2023, 14:21
Reviewer Update
Your response to this matter is still the same and I wish to have nothing to do with Absa as standard bank charges me R5 a month for my account here I'm charged R40 a month for an account that I wasn't aware was opened .Please close this account immediately as I to have nothing to do with ABSA IF TAKING A PERSON MONEY YOUR WAY OF DOING BUSINESS I WISH TO HAVE NOTHING TO DO WITH YOU AND YOUR TONGAAT BRANCH CLOSE THIS ACCOUNT
Absa
Absa's reply07 Jul 2023, 15:23
Official
 
Dear katelen Govender
 
Thank you for your posting.


Kind regards,
Group Customer Care
Rezona Louw

 
kG
katelen G's update07 Jul 2023, 16:04
Reviewer Update
WHEN YOU TOOK ADMIN FEES WITHOUT ME KNOWING DID YOU CALL ME TO YOUR BRANCH??? NO JUST ONE LETTER THAT YOU CLAIM TO HAVE SENT IN 2021 .I WANT THIS ACCOUNT CLOSED ASAP JUST LIKE HOW YOU TOOK 2136 I WANT THE ACCOUNT CLOSED AND I WILL NOT WASTE MY TIME TO GO TO A ULESS BRANCH THAT CANNOT COMMUNICATE .
Absa
Absa's reply10 Jul 2023, 10:26
Official
Dear katelen Govender
 
Thank you for your posting.

Please refer to our email sent to your personal email address.
 
Kind regards,
Group Customer Care
Rezona Louw 
kG
katelen G's update11 Sept 2023, 12:05
Reviewer Update
Please note I was advised this account was closed why am I getting SMS now stating I need to pay ABSA account when all this time never got a message from ABSA till my money was taken and I requested that the account must be closed and your response was its closed what are these SMS for

Absa
Absa's reply11 Sept 2023, 13:51
Official
Dear katelen Govender
 
Thank you for your posting.

Please refer to our email sent to your personal email address.
 
Kind regards,
Group Customer Care
Rezona Louw
kG
katelen G's update13 Sept 2023, 10:42
Reviewer Update
THIS IS NOT BEEN RESOVELD AS IM GETTING MESSAGES TO CONTACT MBD
kG
katelen G's update13 Sept 2023, 10:43
Reviewer Update
This is now getting out of hand why was i handed to a collection agent if the money was taken and account closed
Absa
Absa's reply13 Sept 2023, 12:43
Official
Dear katelen Govender
 
Thank you for your posting.

Please refer to our email sent to your personal email address.
 
Kind regards,
Group Customer Care
Rezona Louw