Lack of Communication as always! Absa you never cease to distress.

Once again Absa with *********** staff and serious lack of communication. After sending two emails since 4th April 2022, I FINALLY received a call back from your payment arrangements department on 21st April 2022. Octavia explained that my previous arrangement had expired and I needed to set up a new one which I was aware of and that was the exact reason for my emails. An affordable repayment amount was discussed and as far as I was aware she accepted this as the first payment had already been made. Next payment was due by 21st May 2022. I start getting harrassed by the lawyers again and they tell me no payment plan is in place with Absa and they are continuing with the collection procedures. I phone Absa today, 25th April 2022, only to be told that Octavia noted on the system "no payment arrangement in place" even though we had that exact discussion on 21st April 2022 - also the reason for my emails. I cannot understand this. Apparently the system does state that there is an arrangement only for April and May which again I don't understand. Why does Absa continually make it so difficult for those of us doing our best to actually be responsible and pay our debts even though we have suffered terrible losses? Some explanations right now would be great!