Lack of communication and poor service

I have been a loyal customer with Absa for the last 20 odd years.

I am so disappointed with the service that I have received from them when I lodged a claim for my property around the end of October 2017.

With regret it has not been finalised to date , hoping I could resolve my claim to my property to be it done before the festive season.

Upon several follow ups which I have been dealing with Martjie Lloyd ( claim no. ********** ) advised me, on my follow that after the assessors evaluated the damages to my property and that it was too much and will require another assessor to come out. To date there hasn't been any communication to me, no follow up whatsoever. Not acceptable. Why does Absa have contractors which they need to get a second evaluation and not done the first right. Get it done right the first time.

I contacted the called centre yesterday to find out that Martjie Lloyd is on leave. All well and good so I spoke to a lady by the name of Lindi Pooe whom advised me that Thabo Motaung will be contacting me shortly and she will send him an email to contact me. I havnt received a call till now.

It's so disappointing to know that you have been this loyal for so many years and you get kicked in the back when it comes to concluding a claim. I have my doubts with Absa Bank after my experience with you guys , thinking that I can have my house sorted before Christmas. Is my business not valuable to you guys !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!