Lack of communication and bad service

<p>I app**** for an overdraft facility on 14/06. I took all the documents required to my ABSA branch on the 15th but they said I had to email it as I had app**** online. I emailed all the documents on the 17th. I tried to phone the bank from a landline number to follow up because I did not have any airtime but I could not speak to anyone unless I phoned from my cellphone. I tried to phone twice on the 27th but I was on hold for more than 15 minutes each time, I eventually got hold of them on the 28th and they told me to reapply. I reapp**** for the facility on the 28th and emailed all of the documents to them again. I have still not heard anything back. I have tried to phone again today but was on hold for more than 10 minutes each time that I phone before the call got cut off. I have wasted over R200 on phoning ABSA where I have not been able to speak to anyone.</p>