Lack of communication amongst departments

I was retrenched in septemeber but had taken out an absa life retrenchement policy. The contract I had signed said they will cover my vehicle payment for 6 months should i be rentrenched, but they only approved it for 3 months and no one tells me why. In addition, they told me that if the retrenchment claim is approved the vehicle finance department won't be debiting from my personal account. When i called absa life i was told to call the vehicle fincance department myself and notify them that my claim has been approved and that they should stop debiting my personal account. Shouldnt the departments communicate amongst themselves?! They also told me they make payemnts on a different date than the one i arranged with the vehicle finance. This really affects my credit record because the 2 departments just wont communicate. I was also told to call vehicle finance and notify them on the date that absa life will make payment. Is that my job? This proved to be a nightmare as the vehicle department continued to debit my account and tell me absa life did not make the payment as it is not reflecting. The worst part is when I tried to change the debit date I was told my account is with legal. This is very upsetting because my account is up to date with regards to payment. Can someone from absa call me and sort this out!!!This running around is upsetting and no one is assisting me and telling me things that are making sense! I just feel customer service is very poor!! You cannot make the client do the running around whereas you can just communicate amongst yourselves!!!!!!