hh
hendricks.sharief hendricks.sharief
1 reviews | Active since Mar 2009
23 Dec 2020, 09:25
Lack of communication
My banking app is constantly blocked due to service fees which Absa fails to notify me of. This is poor CRM. I have to continuously contact them to unblock my account on the app, and then wait more than 24 hours for feedback - pathetic service!!!
Helpful (0)
Replies (1)0
Replies (1)
Absa's replyOfficial
23 Dec 2020, 12:37Dear Sharief
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours .
The reference number to your complaint is C-***9
Kind regards,
Rezona Louw
Group Customer Care
Absa's reply23 Dec 2020, 12:37
Official
Dear Sharief
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours .
The reference number to your complaint is C-***9
Kind regards,
Rezona Louw
Group Customer Care