Lack of Communication

Good Afternoon Absa Team,

Hope you are well? I just want to say I am really disappointed by how complex and unnecessary your systems are. I called the general line (14 November 2021) with regards to a payment reversal and I was referred to the authorisation team - I then sent them an email on the 14th of November, and sent another follow up on the 17th of November - to which I have received no responses for both emails.

I called the general support again on the 16th of November requesting for me to be transferred to the authorisation team - however automated menu options makes it difficult to speak to the right person as the options are for merchants.

I just need feedback regarding my case - C-***7 Thank you Kind regards Ismail