Lack of Communication

I made purchases in September 2017 and some of them were not cleared by merchant so Absa dropped the money from reserve to my account for my use without even notifying me that there were payments that were not cleared and have been dropped. This was back dated to April 2017. When I made the purchases I had money in my account but now it looked like I was trying to get the stuff I bought for free because the merchant took their sweet time to clear the money, this has in turn resulted to my account being at -9138.

I want Absa to give me evidence of which money was dropped from reserve to my account and did they notify me and what length are they willing to go to ensure that the channels of communication are open with the consumer and how sure are they that ***** was not committed on my account.

Unhappy consumer.