Lack of Committment

In January 2022 I went to ubgrate my funeral policy, only to find out later arround March/April 2022 that ABSA didnt upgrade me but opened a new funeral policy for me, I went in to the Brooklyn Branch on the 26th of April 2022 to request a cancelattion of the old policy since it was deducting, I was told by the consultant from the Funeral Cover that they had cancelled my old policy and will receive the premiums from January 2022 back, no cancellation was done, I still pay for teo funeral covers. This is really frustrating. On the 27th of May 2022 i sent an email to query this but nothing has been done as yet. Not impressed with all this process at all.