Lack of Client Service and Feedback from Homeloans

We app**** for a further bond on Friday 30 January 2015. Frank said us there was a hold on our acc, flagged in 2011 due to bad payment. We explained the situation to him, at that time, and he made a call to a manager that would investigate, look at current payments and lift the hold. Frank told us he would let us know either way on Monday 2 February 2015. We were never contacted and from Monday onwards we tried daily to get hold of Frank, leaving several messages with the receptionist. Today we eventually got hold of the \Branch"manager"