Lack of assistance and respect

I submitted a review of the poor service from ABSA Rewards and received a response from Daphne le Grange at ABSA Customer Value Management which clearly reflects her lack of understanding of the issue and her failed response at addressing the issue. How can people who do not understand English or their products find themselves being Specialist Case Managers at ABSA?

Daphne then went on to close the call despite it being unresolved which is a further reflection of ABSA's lack of respect for me as a client.