Lack of assistance and just rude and impolite.

We are the executors of a deceased estate wherein the deceased held numerous accounts with ABSA. We forwarded all requested documents to ABSA instructing them to kindly close these accounts and transfer the funds to the estate late account. We received a query requesting one further document being a power of attorney. On 12 January 2015 we forwarded this required power of attorney by delivering same at the ABSA Bank Killarney Mall branch wherein we were advised our document would be collected and taken to the deceased estates department. On 5 February 2015 we received an email requesting this same power of attorney. On 6 February 2015 I called *** and spoke with a call consultant who advised that the power of attorney is not with them and we must redo and re-send another one!!! This is unacceptable. The document was lost internally with ABSA - ABSA must track and locate it. It is unacceptable that it has now become our problem. I told the consultant that I refuse to run around again due to ABSA's negligence. The consultant put me through to a Vinna Skhosana who undertook to assist me however, to date NOTHING HAS BEEN DONE AND VINNA HAS IGNORED MY FEEDBACK REQUESTS.