Lack of action from ABSA

Dear ABSA I am submitting this formal complaint regarding ABSA’s failure to attend to an urgent email I sent on [02/03/2026], which directly resulted in avoidable financial loss to me. On [02/03/2026], I emailed [Absa’s ***] regarding an unauthorized debit order from Sanlam life that went off my account I cancelled the cover a month in advance and my debit order still went off my account Sanlam is fully aware not to have taken the premium from my account but failed to do so I have also tried to reverse the debit order via ABSA’s debit order process but any premiums higher than R500 you not able to reverse you need to email ABSA on *** I followed that route but to no avail I even escalated the matter to ABSA complaints but to no avail they don’t call or return any emails dealing with ABSA is frustrating they never there for the customer . The matter required immediate action, and I fulfilled my responsibility by submitting all relevant information on time. Despite this, ABSA failed to respond, failed to act, and failed to provide any form of acknowledgment or assistance. This lack of service is unacceptable, especially considering the financial and operational implications for customers who rely on timely support. Due to ABSA’s inaction, I incurred a financial loss of R1003,51 on 02/03/2026 . This loss occurred solely because ABSA did not process or even acknowledge my communication.