Lack of Accountability

My name is Glynis and during the changeover from the normal taxis to the Quantum my husband and i took out finance and insurance through Absa. We completed the paperwork and believed we were covered for disability, dread disease, retrenchment and life. Hovwever when my husband lost his leg due to diabetes we discovered that we were not covered. Imagine the stress we went through having to go through this traumatic experience and still having to pay off the vehicle. We went to Absa and according to them no paperwork was filed. The insurance company has no record of a policy being issued. Im sitting with paperwork but they have no record of anything. And now its a blame game yet no one is taking responsibility. What matters more is that i can understand if paperwork fell through the cracks because it must have been hectic during that period but if it happened to me how many other people it could have happened to. And the lack of accountability and responsibilty due to this oversight is shocking. Someone needs to own up<br> <br> <br>