Lack Luster Home Insurance

This complaint is in regards Absa Home Insurance. I registered a claim for storm damage from the October rains this year. My cottage ceiling took a lot of damage from the hailstorms to which I responded by submitting a claim with Absa Home Insurance. The assessors came at the end of October and after their inspection stated that it would take three days to know if the claim was approved or not. We have waited over a month to get feedback from Absa which we even had to get by calling ourselves. No emails or any correspondence of any sort from Absa and in the interim that ceiling has caved in. The feedback that we got yesterday is that it is highly anticipated that our claim be rejected. If we had not called who would have informed us??? We pay for the insurance but the administration is lack luster to put it lightly. I need some sort of recourse as I am now sitting with a ceiling which could have been attended to if Absa Insurance had given me feedback. Absa claim number: ***