Lack in Customer Service and Communication

After numerous calls to Absa having to hold on for nothing less than 20-30min and then just having the phone dropped on me, I was told they'll get back to me. I receive a paid up letter and the papers for my car even signed for it at an branch, I went and put the car on my name now having the Title deed for my car, ABSA comes and takes my car back! I have no email from Absa after the mail that said that my car is paid in full nor any notice of any sort. NOW PHONING THEM I'M RIGHT BACK WHERE I STARTED NO ONE PHONING ME BACK AS THEY PROMISE NOR ANY ANSWERS....just that there is money outstanding.... Now I have to suffer the consequences of their lack in Customer Service and them not doing their work correctly. As an disabled lady being solely depended on my car I would rather starve than not pay my car!!