Kulula ********** debit for the third time!
Hi Absa. Please assist me...again Kulula continues to **********ly debit my account for a flight that I paid for in November 2020. My statement even reflects that this amount has been paid for. Please look at my bank statements to see this proof (specifically the debit for 23/11/2019 or POS purchase for 01/12/2019). Absa assisted me last year twice by reversing this amount. My debit orders will now bounce again because of a company that's in business rescue and is looking for a quick way to make money. This is unfair. As my bank you should be able to monitor for and stop such *****. Please have a look and advise urgently.
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Replies (3)'s updateReviewer Update
03 Feb 2021, 20:44My mistake. I paid for the flight in 2019!!
's update03 Feb 2021, 20:44
Reviewer Update
My mistake. I paid for the flight in 2019!!
's updateReviewer Update
03 Feb 2021, 21:35I'm looking at my previous correspondence and this is the email I received from you: " According to the Card Association Rules (Visa and MasterCard), the merchant bank has 45 days to respond. If the merchant bank presents the transaction and provides us with the necessary documents, the account will be automatically debited with the amounts concerned." Kulula didn't come back to you after 45 days. They just continue to debit every 6 months for no apparent reason. Please assist me with this. I will be going to the goods and services ombud to report Kulula.
's update03 Feb 2021, 21:35
Reviewer Update
I'm looking at my previous correspondence and this is the email I received from you: " According to the Card Association Rules (Visa and MasterCard), the merchant bank has 45 days to respond. If the merchant bank presents the transaction and provides us with the necessary documents, the account will be automatically debited with the amounts concerned." Kulula didn't come back to you after 45 days. They just continue to debit every 6 months for no apparent reason. Please assist me with this. I will be going to the goods and services ombud to report Kulula.
Absa's replyOfficial
04 Feb 2021, 12:36Dear Andre Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details and expected timeframe for further feedback/resolution via email. RegardsPravesh Bejay
Absa's reply04 Feb 2021, 12:36
Official
Dear Andre Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details and expected timeframe for further feedback/resolution via email. RegardsPravesh Bejay