KJ Mhlanga

I have had a very bad experiance with ABSA after my mother finished paying her account she made a payment by mistake to them so she then conatcted them trying to get her refund and till todate the refund has not been done and amount of R387.00 all the proof of that the amount was paid has been provided it makes us worry why should we bank with such a bank when they cant pay back a small amount