SM
Sean M
1 reviews | Active since Jun 2016
15 Feb 2022, 12:31
Kitchen Issues
I had and insurance claim via ABSA for my kitchen ABSA appointed Reylon Im not sure who is worse here ABSA or Relyon ABSA don't get back to me when I report the bad workmanship I have told Relyon to leave 3 time as they arrive with badly prepared panels, then the incorrect panel's, they made the cupboards lower than the cupboard removed, panels installed the incorrect way around etc etc Im still trying to get this resolved and ABSA does not get back to me.
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Replies (3)0
Replies (3)
Absa's replyOfficial
15 Feb 2022, 16:01Dear MR Sean Moss
Thank you for bringing this matter to the attention of Absa bank. Please accept my sincere apology for the level of service you have experienced. My name is Lebogang and I will be your dedicated contact person and I will immediately investigate your complaint raised with us.
Your complaint reference number is C-***6 .
Kind Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management: Customer Care
Thank you for bringing this matter to the attention of Absa bank. Please accept my sincere apology for the level of service you have experienced. My name is Lebogang and I will be your dedicated contact person and I will immediately investigate your complaint raised with us.
Your complaint reference number is C-***6 .
Kind Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management: Customer Care
Best regards,
Absa's reply15 Feb 2022, 16:01
Official
Dear MR Sean Moss
Thank you for bringing this matter to the attention of Absa bank. Please accept my sincere apology for the level of service you have experienced. My name is Lebogang and I will be your dedicated contact person and I will immediately investigate your complaint raised with us.
Your complaint reference number is C-***6 .
Kind Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management: Customer Care
Thank you for bringing this matter to the attention of Absa bank. Please accept my sincere apology for the level of service you have experienced. My name is Lebogang and I will be your dedicated contact person and I will immediately investigate your complaint raised with us.
Your complaint reference number is C-***6 .
Kind Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management: Customer Care
Best regards,
SM
Sean M's updateReviewer Update
15 Feb 2022, 20:02Thanks for the reply
Im really not getting anywhere with the contractor ABSA appointed
Their Director is coming to check tomorrow, im not sure what this will help, this will be the 4th attempt and this even with me showing them what needs to be done.
They actually damaging other parts of the kitchen.
I really dont want them to continues as its clear they not capable of completing this in a reasonable manor
Im really not getting anywhere with the contractor ABSA appointed
Their Director is coming to check tomorrow, im not sure what this will help, this will be the 4th attempt and this even with me showing them what needs to be done.
They actually damaging other parts of the kitchen.
I really dont want them to continues as its clear they not capable of completing this in a reasonable manor
SM
Sean M's update15 Feb 2022, 20:02
Reviewer Update
Thanks for the reply
Im really not getting anywhere with the contractor ABSA appointed
Their Director is coming to check tomorrow, im not sure what this will help, this will be the 4th attempt and this even with me showing them what needs to be done.
They actually damaging other parts of the kitchen.
I really dont want them to continues as its clear they not capable of completing this in a reasonable manor
Im really not getting anywhere with the contractor ABSA appointed
Their Director is coming to check tomorrow, im not sure what this will help, this will be the 4th attempt and this even with me showing them what needs to be done.
They actually damaging other parts of the kitchen.
I really dont want them to continues as its clear they not capable of completing this in a reasonable manor
Absa's replyOfficial
16 Feb 2022, 23:00 Dear MR Sean Moss
Thank you for your response.
Please note that I have followed up with the Insurance specialist and shared your above feedback.
I will keep you informed.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management: Customer Care
Thank you for your response.
Please note that I have followed up with the Insurance specialist and shared your above feedback.
I will keep you informed.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management: Customer Care
Best regards,
Absa's reply16 Feb 2022, 23:00
Official
Dear MR Sean Moss
Thank you for your response.
Please note that I have followed up with the Insurance specialist and shared your above feedback.
I will keep you informed.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management: Customer Care
Thank you for your response.
Please note that I have followed up with the Insurance specialist and shared your above feedback.
I will keep you informed.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management: Customer Care
Best regards,