MH
Melisa H
1 reviews | Active since Jun 2023
28 Aug 2025, 19:18
KILLED BY ABSA
UNAUTHORIZED DEBIT! MONIES BETTER BE PAID BACK TO ME TOMORROW AT 9AM OR I AM TAKING YOU TO National Financial Ombud Scheme (NFO) NFOSA. I WILL ALSO LAY A ******** CHARGE AGAINST YOU ABSA. I HAVE EMAILED ALL KNOWN EMAIL ADDRESS INCLUDING COMPLAINTS AND I UNFORTUNATELY DO NOT WORK AROUND YOUR TURN AROUND TIME. I NEARLY JUMPED OUT OF MY OFFICE BUILDING ON DA FIRST FLOOR. YOU ARE PLAYING WITH PEOPLE'S LIVES REALLY. YOU DO NOT CARE ABOUT YOUR CUSTOMERS, NO PRIOR COMMUNICATION. NO NOTHING.
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Replies (4)MH
Melisa H's updateReviewer Update
28 Aug 2025, 21:55If my colleagues weren't on the balcony looking out at the view, I swear I would've been a goner today. I dont know whether it was fate or what. Usually no one is outside after 16:00. It's scary to think that a bank can drive you to this limit. I have been told by many people, friends, family, colleagues, acquaintances to LEAVE ABSA, GO TO A NEW BANK, TOLD "YOU DON'T NEED THIS STRESS" . You don't care why and how the monies is in your account. I bet you were very happy and surprised to see I wasn't in a minus so soon after my payday. I am not going to explain even why the monies were there still or why there even were funds, you do not deserve me baring my soul. I do not need to humiliate myself to you time after time. Provide explanations upon explanation. I already had to humiliate myself im order to get the funds. You killed me today really.
MH
Melisa H's update28 Aug 2025, 21:55
Reviewer Update
If my colleagues weren't on the balcony looking out at the view, I swear I would've been a goner today. I dont know whether it was fate or what. Usually no one is outside after 16:00. It's scary to think that a bank can drive you to this limit. I have been told by many people, friends, family, colleagues, acquaintances to LEAVE ABSA, GO TO A NEW BANK, TOLD "YOU DON'T NEED THIS STRESS" . You don't care why and how the monies is in your account. I bet you were very happy and surprised to see I wasn't in a minus so soon after my payday. I am not going to explain even why the monies were there still or why there even were funds, you do not deserve me baring my soul. I do not need to humiliate myself to you time after time. Provide explanations upon explanation. I already had to humiliate myself im order to get the funds. You killed me today really.
Absa's replyOfficial
29 Aug 2025, 10:03Dear Customer Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. Your reference number is C-***9. I will review and provide you with my specific contact details as well as an expected time frame for further updates/ feedback via email or by contacting you telephonically during the day. Looking forward to being of service to you. Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd
Best regards,
Absa's reply29 Aug 2025, 10:03
Official
Dear Customer Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. Your reference number is C-***9. I will review and provide you with my specific contact details as well as an expected time frame for further updates/ feedback via email or by contacting you telephonically during the day. Looking forward to being of service to you. Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd
Best regards,
MH
Melisa H's updateReviewer Update
29 Aug 2025, 20:16I have been dissapointed by ABSA before, but today you really showed me who you are. Apart from the consultant at Absa Tygervalley,who tried to assist me to the best of her ability, the rest of you sent me telephonically from the one department to the other like a merry go round. I've spoken to a total of 4 people telephonically and 1 per email and still nothing has been done. I'm still awaiting an email from the last person said she would send. Do you know that what you did is ********? You leave me no other choice. I am reporting you to the National Financial Ombud Scheme (NFO) NFOSA. I will be sure to give them a detailed summary of events. How you nearly cost me my life. I've explained even this to the 4 people, and said not trying to have a pity party. But you guys really went too far. I'm also opening a ******** case against ABSA tomorrow first thing when I wake up. Thank you for leaving me starved, without power and depressed and with nothing but my own THOUGHTS.
MH
Melisa H's update29 Aug 2025, 20:16
Reviewer Update
I have been dissapointed by ABSA before, but today you really showed me who you are. Apart from the consultant at Absa Tygervalley,who tried to assist me to the best of her ability, the rest of you sent me telephonically from the one department to the other like a merry go round. I've spoken to a total of 4 people telephonically and 1 per email and still nothing has been done. I'm still awaiting an email from the last person said she would send. Do you know that what you did is ********? You leave me no other choice. I am reporting you to the National Financial Ombud Scheme (NFO) NFOSA. I will be sure to give them a detailed summary of events. How you nearly cost me my life. I've explained even this to the 4 people, and said not trying to have a pity party. But you guys really went too far. I'm also opening a ******** case against ABSA tomorrow first thing when I wake up. Thank you for leaving me starved, without power and depressed and with nothing but my own THOUGHTS.
Absa's replyOfficial
01 Sept 2025, 11:39Dear Customer Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. Your reference number is C-***9. I will review and provide you with my specific contact details as well as an expected time frame for further updates/ feedback via email or by contacting you telephonically during the day. Looking forward to being of service to you. Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd
Best regards,
Absa's reply01 Sept 2025, 11:39
Official
Dear Customer Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. Your reference number is C-***9. I will review and provide you with my specific contact details as well as an expected time frame for further updates/ feedback via email or by contacting you telephonically during the day. Looking forward to being of service to you. Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd
Best regards,