Keeping on paying with no end in sight from ABSA

I receive vehicle finance from ABSA in 2018. We are now in 2025 and to date have I received NO statement or anything from ABSA telling me how much I have paid and/or how much I still owe. When I make enquiries, I am told I am in arrears even though there is a debit order on my account which do go off every month.

I should be very close paying my last instalment but have no proof of anything. I do not even have a finance account number because ABSA was quick to have the debot order in place but going on 7 years I am still waiting to receive anything from ABSA confirming what I still owe.

I would like to know what is going on with my vehicle finance.

Don't even have a reference number for ABSA as I received, to date, no correspondence from them.

This is so rediculious