TM
Thelma M
1 reviews | Active since Jun 2018
14 May 2022, 13:21
Keep to your word
One of your male consultants called me in the morning regarding my card application, he asked if it was a convenient time I told him not and advised when I can be contact and he confirmed that he would call me back. 3hours later and still nothing. I'm tired of buying airtime just for it to delpeate whilst I "hold" for the next available agent. At this point please email me the feedback back with an update.
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Absa's replyOfficial
16 May 2022, 10:48Dear Thelma Matshili Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***2. Kind regards,Group Customer CareRezona Louw
Absa's reply16 May 2022, 10:48
Official
Dear Thelma Matshili Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***2. Kind regards,Group Customer CareRezona Louw