keep revisiting the past matter

Ohh they good in saying they are reviewing your quire and then try and pass the buck, forgetting the is written communication and proof of payment is the . for such a reputable bank to play these tactics is beyond me, the is response comes up with a statement that is cooked up . like if i do not voice this it will be a continuation and also a always holding on to the past. like they leave everything to the end of the year, how do they reconcile their financial year, yet not able to communicate, and worse their consultants will call you and give you an incorrect name , like i feel i am paying areas that are under someone else, as i was twice called by a weird surname.

please get this matter resolve .