Keep receiving postal mail for ABSA client who used to live to my address

<p>Month after month after month, I keep getting postal mail for an ABSA client that used to live at my address.</p> <p> </p> <p>Then as a courtesy, I decided to call ABSA credit card division to advise that their client, to whom they keep sending postal mail, doesn't live at my address and probably hasn't for years, and could they please stop sending their mail to my address and stop wasting time, energy, resources and paper on their side sending mail that will never reach the recipient.</p> <p> </p> <p>I was advised that they could not do so over the phone. I would have to come into an ABSA branch to action this request! This is unacceptable!! I am not even an ABSA client but was offering assistance as a courtesy and out of the kindness of my heart and now I am expected to run around town to an ABSA branch at my expense to sort out their ABSA admin issues that they can't seem to get right themselves!!!</p> <p> </p> <p>And in this day and age, with the technology in place that the banking sector has in place, that this cannot be sorted out with a phonecall or an email, is beyond ridiculous!</p> <p> </p> <p>I would still like to have ABSA sort out their incorrect mailer than comes to my address every month but am appalled by both the lack of willingness to assist from their call centre staff and their apparent lack of an effective 21st century ERP system to manage customer details.</p> <p> </p> <p>Poor show, ABSA! :-( </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p>