KEEP IT UP ABSA, BUT ALSO INVEST ON TRAINING YOUR NEW RECRUITS

This is both a compliment and an advise to ABSA Management.

I will start with the complain.I called the call centre because I was not receiving notifications on my transactions.The lady I spoke with, I dont remember her name, told me with confidence that ABSA is phasing out the SMS notification system and that the notifications these days go straight to the Banking app.She went further to say when a transaction is performed I will just receive a message to open my banking app, then I will see the transactions.I doubted her explanation and I had to ask her what happens if my card is lost or ******.Thats when she transferred ne to the Internet team, after I insisted that it means my account is not safe.

A big thanks to a consultant from the Internet Section named Naledi who went with me step by step in activating my notifications.Keep it up Naledi as now I receive notifications.Thank you very much, you could imagine if I did not insist.Also how many clients are given wrong information. In the end I'm still happy with ABSA , it is still a good bank, just that the bank need to keep on training new staff members so they can know these basic operations.

Well done Naledi and ABSA Bank