PS
Precious S

1 reviews | Active since Jan 2018

29 Jun 2023, 05:06

KEEP AWAY FROM ABSA AIMS

I am going through a horrific experience with ABSA AIMS. Really this is a nightmare. Since submitting my repurchase request form on 18 June 2023, I still have not received my money. Instead, I was informed that the requested money is not in my current balance. I don't understand because I phoned AIMS on 14 June 2023, during which I was informed I have a certain amount of money, reference number, ***. There's just no transparency. Now, they want my ID copy, but I have been with AIMS since 2010, and they have my ID. I feel they are playing delay tactics. There is now an investigation conducted. For what!! The reality is that I am struggling to get my money. I am strongly advising those considering investing with AIMS to not, and those with AIMS please get your money. I am sure you will also experience horror.

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Replies (2)
Absa
Absa's reply29 Jun 2023, 08:15
Official
Dear Preciuos Sedumedi

Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.   The reference number for  your complaint is C-***5 Kind regards,Group Customer CareRezona Louw

Best regards,

Absa
Absa's reply29 Jun 2023, 09:02
Official
Dear Precious 

I am attending to your complaint as per case reference number C-***6  and will link case C-***5 to avoid duplication. Kind regards,Group Customer CareRezona Louw

Best regards,