JB
J B

1 reviews | Active since May 2017

24 Aug 2021, 09:08

***

In all honesty, I do not know why this bank still operates and uses **** advertising about how fantastic they are when you are far worse than other banks out there. I also would like to understand that how it is possible to cancel an arrangement we have in place? If I STATED IN THE PAST BEST WE CAN DO IS R500. you say you want R800. WHERE DO I GET THIS EXTRA WITH R0 INCOME???????

YOUR Collection CREDIT CARD DEPARTMENT IS USELESS!!!

I have numerous times advised that I can not pay more than R500. If the balance is R50k to settle where does the additional R10k on top of that come from and then you threaten me to say I must pay R9k now or else????

So, as previously advised when I am going to court and state factual evidence to them to show that the R500 I have been paying over a longer period of time as I am still unemployed will accumulate to the R50k outstanding balance.

Yet when I called I was told that the card is frozen and that the bank will ensure there is no interest running. I will not be able to pay the additional R10k interest which I have been fighting now for how long yet I am not getting anywhere with this useless *** ****ed up bank!

I have been paying the arrangement amount now I am threatened to be handed over?

0
Replies (1)
Absa
Absa's reply24 Aug 2021, 09:31
Official
Dear J Bezzer Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically within the next four hours.  The reference number to your complaint is C-***7 Kind regards,Rezona Louw Group Customer Care